Refund policy

Full refund

• If you paid for a plan but haven't opened the invitation to guests yet, ask within 14 days of paying and we'll refund the full amount.
• If you were charged twice, or charged the wrong amount, we'll refund the difference straight away.
• If a problem on our side stops your invitation from working and we can't fix it in time for your event, we'll refund you.

When we can't refund

• Once an invitation has been opened to guests and sent, the plan has been used, so it can't be refunded.
• Automatic WhatsApp messages that have already been sent can't be refunded. Unused add-on messages can be refunded within 14 days of buying them.
• Changing your mind about an event date, or cancelling the event, isn't a reason for a refund once invitations have gone out. You can still edit the date and venue and send an update to everyone.

How to ask for a refund

Message us from Help in your dashboard, or contact us at hello@oyathenna.lk or on WhatsApp +94 71 97 97 497, with your order number (it's on your receipt).

How refunds are paid

• Card and mobile wallet payments are refunded through PayHere to the same card or wallet. Banks usually take 5 to 14 working days to show it.
• Bank transfer payments are refunded to the bank account you give us, within 7 working days.
• When a refund is made, the invitation goes back to the Free plan.